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Do I need to have an eCRATER account to buy from you?
Can I have my order shipped to a gift address?
Do you charge sales tax?
Are any of your products drop-shipped?
Where do you ship?
When will my order be shipped?
How will I know when my order was shipped?
How do you ship?
How do I contact you?
Is this site secure?
Do I need to have an eCRATER account to buy from you?
No, membership is not required for you to make a purchase.
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Can I have my order shipped to a gift address?
We can only ship to the address provided to us by PayPal.
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Do you charge sales tax?
No.
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Are any of your products drop-shipped?
No. All our products are in our possession.
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Where do you ship?
We currently ship to mainland US, Hawaii, Alaska, Puerto Rico, US Virgin Islands and APO/AFO addresses.
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When will my order be shipped?
We usually ship within 3 business days of receiving cleared payment. You will receive notification via email after your item(s) has been shipped.
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How will I know when my order was shipped?
You will receive an email after your purchase has been shipped.
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How do you ship?
We use either USPS or UPS to ship your purchase. For the continental US items will be shipped by one of the following at our discretion: UPS ground, or by the following USPS method: media mail, first class mail, parcel post or priority mail. For Alaska, Hawaii, Puerto Rico and US Virgin Islands items will be shipped by one of the following at our discretion: first class mail or priority mail. If you are placing an order from AK, HI, PR, or VI that is too heavy to be shipped via first class mail and would like a less expensive, but slower method of shipment, please contact us before ordering(please be sure to include the item(s) you are interested in and your zip code).
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How do I contact you?
For concerns on orders, comments, questions and all other information you may need, please send an email to sunshine-sales@live.com. You can also use the Ask Seller A Question link from the item description page. Though we get to all email inquiries as soon as possible, please allow up to 24-48 hours for a response.
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Is this site secure?
Yes, this site supports Secure Socket Layer (SSL) encryption.
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